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Reflect, Diagnose and Suggest
An effective consultation process with zell consulting is essentially a problem solving process, in which, the behaviours or competencies that make your organisation successful are defined. The client contributes significantly to the identification of these behaviours and it is, therefore, a process, which involves the client, as much as it involves zell consulting.
zell consulting's role is to guide and assist you through the process of identifying success behaviours. The basic models of thinking through which, zell consulting will need to guide you as you approach the exercise are:
- Reflective - this concerns the collection of data/and information regarding success behaviours. zell consulting will help you to determine the best way to capture this data and how much data to collect. zell consulting will also help you to understand the situation and circumstances within, which the behaviours are seen to be successful and allow your business to operate.
- Diagnostic - this concerns the interpretation of the data and information gathered. zell consulting will help you to analyse the impact of the data gathered, by examining the situation and then formulating the behaviours that accurately reflect the components of successful job performance
- Suggestive - this involves the formalisation of the assessment criteria. Very often zell consulting will provide a framework of how to identify the behaviours in an assessment process. The recommendation zell consulting would then make would include a description of the methods that would be used.